I know these are not the most respected pieces of hardware.  I picked one up from surplus and finally got around to playing with it.  I can access it through toolbox but I don't have the username and password.  It has the 2.0 firmware.  The default admin/admin does not work.  A hard reset only resets the DHCP.  I have been checking around and there doesn't seem to be a way to do a hard reset.  The other NVX units have at least a process albeit long one to do a hard reset (11 times  pressing reset).  Someone on Reddit says there is a way to through a USB drive.  I don't have access to that program.  Any thoughts?  I know there will be a lot of folks that say it is not worth the trouble.  

You need to reach out to TB so they create the password recovery USB flash drive, no other way I'm aware of.

thanks.  I was afraid of that.