Hello,

 

I have a site with two 4 series processors, one CP4n and one Zum-Hub4. Both devices have SSL enabled. One TSW-770 connects to both devices and this device also has SSL enabled. On-site, I can connect to all three devices without issue. Our office has a site-to-site VPN. From my desktop, I am able to connect to the TSW and every non-Crestron device on the AV VLAN, however, I am unable to connect to either processor. Neither processor responds to a ping, if I run a wireshark, I get no reply back from the two processors. I've also tried an SFTP connection through Filezilla (TSW no problem, processors timeout) and SSH through putty (TSW no problem, processors timeout).

 

As a troubleshooting step, we created a single user VPN. Through that I am able to connect to all the processors without an issue. The only difference we can see between the two is that the single user VPN, my computer receives an IP address on the customers network while on the site-to-site VPN, my computer keeps its IP on our network.

 

I'm curious if anybody has any insights as to why I would be unable to connect to the processors over the site-to-site VPN but have no issue with the TSW? I've checked the def router and the settings are the same on processors and TSW. I've also contacted TrueBlue and they are telling me that SSH must not be configured correctly, which I don't agree with seeing as I have no issue connecting to the TSW with SSH.

 

Any insight would be appreciated.