Just want to let you guys know about several issues with Rokus over the last week.

 

1) IP control stops working after the most recent firmware update  on newer Roku.  The Roku is still accept connections from the Crestron processor however it just ignores the Crestron commands.  After the firmware update, there is a new setting for Settings>System>  AdvanceSettingSettings>Control by mobile apps>Network access.  After the firmware update, it gets changed to "Limited" which as for as I can tell, only allows Roku apps to control the Roku.  You have to change that to "Enable" to restore Crestron control.

 

2) Getting several calls where Roku says it is out of memory or very slow (15 minutes) when changing between channels such as Prime to YouTube.  If the Roku has an SD card slot, you can try to expand the memory by putting in a microSD card and formatting it from the Roku menu.  I haven't done it yet but will be trying this on Thursday.  If the Roku doesn't have an SD slot, you might have to replace the Roku.  For another client, I was able to get it working by deleting all the unused apps from the home page.

 

3) I am still observing the Roku pulling streams from a Crestron dual NAX system.  Causing Roku to receive about 54mbps from the NAXs continuously.  Considering the Roku only as a 100BaseT Ethernet connection, it is using a significant amount of the Roku's bandwidth. Doesn't happen with all Rokus.  One client , who has about 10 Rokus, has two of them pulling streams from the NAX.  Not sure what is causing it.  May be some App on certain Rokus or it my be model dependent.  If client has issues, I just plan to put the Roku on a separate VLAN from the NAX.

 

If anyone has any other insights into the issues, I would appreciate your feedback.

 

Thanks,

Steve