Also make sure the Device ID on the display matches the ID in your program. Most Samsung displays you have to go into the settings and turn on RS232 control. It may be set to LAN. Thanks, Ephrain

Put a jumper on the Tx Rx on the iTach serial output and see if the signal makes it back to you. Have you tried IP control of the display? Thanks, Ephrain

I had the same problem but the Dell's had Display Port. Try an inline 1080p HDMI edid minder. Thanks, Ephrain

Don't think you need to add it. Just add your rmc's under the Ethernet and then set your ip table on the rmc's. The DA just needs to be on the same vlan as your controller. Thanks, Ephrain

I am having a hard time restoring a TSS-770. I somehow set a password and don’t know what it is. So I am trying a restore. Crestron says press and hold the reset button on the back 11 times. I pressed

I can't send you the file yet. I don't have a laptop with auto cad right now. This file is in my master template and I can't extract it till I get my new laptop. I will have it in a few weeks if you'r

I found them in the PDF manual and imported them until CAD. I can send you my files if you like.

I had the same problem. I was forced to change the edid on the dmps input to 1080p. Default edid was 4k. Thanks, Ephrain

Check the video resolution on the preview window in the vtp file. And then check the resolution on the camera. Make sure they are the same. I remember having similar issues when plugging the ca straig

I was told directly from Crestron that you cannot use PoE injectors to power DM devices. You can only use PoDM power supplies cause it isn't the same as PoE standards. I'm just the messenger.

I have ran into similar issues. Turned out that the analog VGA only gets converted to digital, but not scaled. So I had a display that had an HDMI input that wasn't compatible with the resolution and

We had the same problem yesterday. The display would not respond to commands or send any feedback. We checked everything. Then all of sudden it woke up. And from there on, it would turn on and off. It

I just deployed a 16x16 and am experiencing the same thing. Anyone have info from Crestron why this happening?

Mersive Solstice

Crestron confirmed that CEC off no longer works with some Samsung models. Just kill the video signal and let the monitor no signal power save turn itself off. Go to the menu to enable. I believe 15 mi

I had the same problem. Crestron confirmed that CEC power off no longer works with Samsung QM series. So, I unroute video and let the no signal TV power save turn itself off. It takes 15 minutes. Bett

I had the same problem. The 8x1 will only talk to a 3 series processor. Crestron let me swap it for dmps3-4k-50. Ephrain

Just use an sio. Commands are easy to find in the Shure manual. Ephrain

Dante audio you need to turn off IGMP snooping and turn off green Ethernet.

The codec input will only accept Mic level. You'll need an attenuater. Also, since it's only audio and no logic, the codec will always say Mic not recognized but the audio will work. You'll only need