I've had Alexa voice commands to control my Crestron system set up ever since Crestron released the drivers for it.  Suddenly control of Crestron lights, etc. from the Alexa app, Echo Show devices, and through voice commands has stopped working.  When I look at the Crestron skill in the Alexa app, it says that the skill is "linked".

Any hints / ideas on getting this working again would be greatly appreciated.  I'm really trying to avoid deleting everything and re-establishing all devices.  I have a lot of Crestron device control commands wrapped in Alexa routines and I know those would all be broken if Alexa thought all the Crestron devices were deleted.

Thanks in advance for the help

Jay

I have a system where the skill in the Alexa app keeps becoming unenabled, re-enabling it fixes it until it happens again.



On 12/16/2024 2:39 PM, jbasen via groups.io wrote:

I've had Alexa voice commands to control my Crestron system set up ever since Crestron released the drivers for it.  Suddenly control of Crestron lights, etc. from the Alexa app, Echo Show devices, and through voice commands has stopped working.  When I look at the Crestron skill in the Alexa app, it says that the skill is "linked".

Any hints / ideas on getting this working again would be greatly appreciated.  I'm really trying to avoid deleting everything and re-establishing all devices.  I have a lot of Crestron device control commands wrapped in Alexa routines and I know those would all be broken if Alexa thought all the Crestron devices were deleted.

Thanks in advance for the help

Jay

I don't completely recall, I just dug around until I found a button that re-enabled it. I still don't know what causes it to disable itself, but it has happened several times since then, and the client was able to turn it back on himself. 

If you discover a permanent solution please let us know, thanks. 

Get Outlook for Android

---

From: crestron@groups.io <crestron@groups.io> on behalf of jbasen via groups.io <jay.m.basen@...>
Sent: Monday, December 16, 2024 3:11:37 PM
To: crestron@groups.io <crestron@groups.io>
Subject: Re: [crestron] Alexa Voice Commands Not Working

 

Thanks Gary!  You are right.  I just played with the skill and now it is
telling me that the Crestron Home Automation skill isn't enabled.  What
process do you use to re-enable it.  I didn't see that as an option in
the Alexa app on my iPad.

Thanks again

Jay

On 12/16/2024 2:00 PM, Gary Miller via groups.io wrote:
> I have a system where the skill in the Alexa app keeps becoming
> unenabled, re-enabling it fixes it until it happens again.
>
>
>
> On 12/16/2024 2:39 PM, jbasen via groups.io wrote:
>> I've had Alexa voice commands to control my Crestron system set up
>> ever since Crestron released the drivers for it.  Suddenly control of
>> Crestron lights, etc. from the Alexa app, Echo Show devices, and
>> through voice commands has stopped working.  When I look at the
>> Crestron skill in the Alexa app, it says that the skill is "linked".
>>
>> Any hints / ideas on getting this working again would be greatly
>> appreciated.  I'm really trying to avoid deleting everything and
>> re-establishing all devices.  I have a lot of Crestron device control
>> commands wrapped in Alexa routines and I know those would all be
>> broken if Alexa thought all the Crestron devices were deleted.
>>
>> Thanks in advance for the help
>>
>> Jay
>>
>>
>>
>>
>>
>>
>
>
>
>
>

Thanks.  The only option I'm seeing is to disable the skill and then re-enable it.  I know if I do that all my linked Crestron devices will go away and have to be rediscovered.  This will delete all devices from my routines and I'll have to manually fix all that.  But, first I'm going to have to document what devices are triggered in each routine.  What a mess.

If this happens again, I'm going to drop the Crestron skill and just do everything through my Hubitat.  I've never heard of anyone having a problem with the Hubitat Alexa Skill and I already use it for triggering announcements and other actions on Alexa devices.

All that is required is to create a virtual switch on the Hubitat, have the Alexa routine turn the virtual switch on/off and my Crestron Hubitat driver will allow that action to be seen by the Crestron processor.

Thanks again

Jay

On 12/16/2024 2:27 PM, Gary Miller via groups.io wrote:

I don't completely recall, I just dug around until I found a button that re-enabled it. I still don't know what causes it to disable itself, but it has happened several times since then, and the client was able to turn it back on himself. 

If you discover a permanent solution please let us know, thanks. 

Get Outlook for Android

---

From: crestron@groups.io <crestron@groups.io> on behalf of jbasen via groups.io <jay.m.basen@...>
Sent: Monday, December 16, 2024 3:11:37 PM
To: crestron@groups.io <crestron@groups.io>
Subject: Re: [crestron] Alexa Voice Commands Not Working

 

Thanks Gary!  You are right.  I just played with the skill and now it is
telling me that the Crestron Home Automation skill isn't enabled.  What
process do you use to re-enable it.  I didn't see that as an option in
the Alexa app on my iPad.

Thanks again

Jay

On 12/16/2024 2:00 PM, Gary Miller via groups.io wrote:
> I have a system where the skill in the Alexa app keeps becoming
> unenabled, re-enabling it fixes it until it happens again.
>
>
>
> On 12/16/2024 2:39 PM, jbasen via groups.io wrote:
>> I've had Alexa voice commands to control my Crestron system set up
>> ever since Crestron released the drivers for it.  Suddenly control of
>> Crestron lights, etc. from the Alexa app, Echo Show devices, and
>> through voice commands has stopped working.  When I look at the
>> Crestron skill in the Alexa app, it says that the skill is "linked".
>>
>> Any hints / ideas on getting this working again would be greatly
>> appreciated.  I'm really trying to avoid deleting everything and
>> re-establishing all devices.  I have a lot of Crestron device control
>> commands wrapped in Alexa routines and I know those would all be
>> broken if Alexa thought all the Crestron devices were deleted.
>>
>> Thanks in advance for the help
>>
>> Jay
>>
>>
>>
>>
>>
>>
>
>
>
>
>

I'll be at this project on Thursday, I'll document the process and get it to you.

On 12/16/2024 3:47 PM, jbasen via groups.io wrote:

Thanks.  The only option I'm seeing is to disable the skill and then re-enable it.  I know if I do that all my linked Crestron devices will go away and have to be rediscovered.  This will delete all devices from my routines and I'll have to manually fix all that.  But, first I'm going to have to document what devices are triggered in each routine.  What a mess.

If this happens again, I'm going to drop the Crestron skill and just do everything through my Hubitat.  I've never heard of anyone having a problem with the Hubitat Alexa Skill and I already use it for triggering announcements and other actions on Alexa devices.

All that is required is to create a virtual switch on the Hubitat, have the Alexa routine turn the virtual switch on/off and my Crestron Hubitat driver will allow that action to be seen by the Crestron processor.

Thanks again

Jay

On 12/16/2024 2:27 PM, Gary Miller via groups.io wrote:

I don't completely recall, I just dug around until I found a button that re-enabled it. I still don't know what causes it to disable itself, but it has happened several times since then, and the client was able to turn it back on himself. 

If you discover a permanent solution please let us know, thanks. 

Get Outlook for Android

---

From: crestron@groups.io <crestron@groups.io> on behalf of jbasen via groups.io <jay.m.basen@...>
Sent: Monday, December 16, 2024 3:11:37 PM
To: crestron@groups.io <crestron@groups.io>
Subject: Re: [crestron] Alexa Voice Commands Not Working

 

Thanks Gary!  You are right.  I just played with the skill and now it is
telling me that the Crestron Home Automation skill isn't enabled.  What
process do you use to re-enable it.  I didn't see that as an option in
the Alexa app on my iPad.

Thanks again

Jay

On 12/16/2024 2:00 PM, Gary Miller via groups.io wrote:
> I have a system where the skill in the Alexa app keeps becoming
> unenabled, re-enabling it fixes it until it happens again.
>
>
>
> On 12/16/2024 2:39 PM, jbasen via groups.io wrote:
>> I've had Alexa voice commands to control my Crestron system set up
>> ever since Crestron released the drivers for it.  Suddenly control of
>> Crestron lights, etc. from the Alexa app, Echo Show devices, and
>> through voice commands has stopped working.  When I look at the
>> Crestron skill in the Alexa app, it says that the skill is "linked".
>>
>> Any hints / ideas on getting this working again would be greatly
>> appreciated.  I'm really trying to avoid deleting everything and
>> re-establishing all devices.  I have a lot of Crestron device control
>> commands wrapped in Alexa routines and I know those would all be
>> broken if Alexa thought all the Crestron devices were deleted.
>>
>> Thanks in advance for the help
>>
>> Jay
>>
>>
>>
>>
>>
>>
>
>
>
>
>

When my system disconnects, if I launch the Alexa app and select the light bulb, if not immediately then after a few moments it will say "Crestron is unlinked, do you want to relink" at the top of that page. I select it and it jumps out to a linking page.